ToriTellem PR Associates Policies and Procedures

Effective Date: January 1, 2025

Welcome to ToriTellem PR Associates ("Company," "We," "Us," or "Our"). By engaging with our services, you ("Client," "Customer," "You," or "Your") agree to adhere to the following Policies and Procedures in full. These policies are binding upon any transaction, engagement, or communication with ToriTellem PR Associates, ToriTellemMusic, and all affiliated brands, partners, and team members.

1. Payments and Refund Policy

  • All Sales Are Final:
    ToriTellem PR Associates maintains a strict no-refund policy. Once payment is received, under any payment method (credit card, debit card, bank transfer, CashApp, PayPal, Apple Pay, Google Pay, Square, Zelle, or other accepted platforms), all sales are deemed final and non-refundable.

  • Pre-Purchase Inquiries:
    All questions regarding services, bundles, packages, deliverables, payment terms, timelines, and expectations must be submitted and answered prior to submitting any payment. Once payment is made, it constitutes an irrevocable agreement and acknowledgment that you have conducted your due diligence and fully understand the scope of the services being purchased.

  • Acknowledgment of Trust:
    By submitting payment, you expressly acknowledge and agree that you trust ToriTellem PR Associates, its affiliates, and its team to exercise professional discretion regarding the services rendered, including but not limited to making adjustments, edits, creative decisions, and fulfillment of deliverables.

2. Rights and Usage Permissions

  • Client Materials:
    By submitting any photos, videos, audios, links, text, quotes, content, logos, designs, or any other materials ("Client Materials") to ToriTellem PR Associates, you hereby grant the Company a non-exclusive, royalty-free, worldwide, irrevocable, and perpetual right and license to use, edit, modify, reproduce, publish, distribute, and display said materials as necessary to fulfill the services contracted. Upon payment, you also give ToriTellem PR Associates, their affiliates, and team members permission and freedom to utilize any necessary materials- including but not limited to the materials listed above.

  • Content Discretion:
    ToriTellem PR Associates retains full editorial control over the structure, presentation, and placement of Client Materials for the purposes of optimizing service results. Clients consent to reasonable creative liberties taken in line with professional judgment unless otherwise explicitly agreed upon in writing before project commencement.

3. Scope of Services

  • No Guaranteed Results:
    While ToriTellem PR Associates leverages expertise, professional networks, and best efforts to deliver exceptional services, we do not guarantee specific sales numbers, media placements, views, streams, interviews, articles, award wins, or other measurable outcomes unless expressly stated in writing.

  • Third-Party Partners:
    The Company occasionally partners with external platforms (e.g., media outlets, journalists, news sites, PR wires, playlist curators) to deliver results. We do not control or guarantee the actions, timing, or decisions of third-party entities.

4. Client Responsibilities

  • Timely Submissions:
    Clients must provide all required materials (content, logos, images, links, bios, brand descriptions, event information, etc.) in a timely manner to ensure the fulfillment of services. Failure to provide required items within the necessary timeframe may result in service delays without refund or liability to the Company.

  • Accuracy of Information:
    Clients are solely responsible for verifying the accuracy, ownership rights, and validity of any materials submitted. ToriTellem PR Associates is not liable for any misrepresentation, copyright infringement, or legal issues arising from client-provided content.

5. Confidentiality and Non-Disclosure

  • All sensitive client information provided will be treated with professional confidentiality and will not be shared with external parties except as necessary to fulfill the services (e.g., distribution to media outlets, journalists, platforms) or as required by law.

6. Intellectual Property

  • All original content, designs, articles, promotional materials, and campaigns created by ToriTellem PR Associates remain the intellectual property of the Company unless otherwise expressly transferred in writing. Clients are granted a limited, non-transferable license to use the final deliverables for their personal or business purposes only.

7. Limitation of Liability

  • To the maximum extent permitted by law, ToriTellem PR Associates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to services rendered. In no event shall the total liability of the Company exceed the amount paid by the Client for the specific services giving rise to the claim.

8. Governing Law

  • These Policies and Procedures shall be governed by and construed in accordance with the law without regard to its conflict of laws provisions. Any legal disputes arising from services provided shall be resolved between the company and client. If ToriTellem PR Associates see that the matter has outgrown their capacity to deal with any matter at hand, the company may choose a court to handle the matter. The client shall not attempt or file to sue ToriTellem PR Associates, their brand(s), partners, affiliates, or team members for any reason.

9. Modifications

  • ToriTellem PR Associates reserves the right to update, modify, or amend these Policies and Procedures at any time without prior notice. Continued use of our services after any such changes shall constitute your consent to such changes.

By proceeding with payment and engaging with ToriTellem PR Associates, you confirm that you have read, understood, and agreed to these Policies and Procedures in their entirety.