Policies and Procedure
At ToriTellemMusic, we are committed to providing exceptional services to our clients, customers, business partners, and members. In order to maintain the highest standards of professionalism and ensure smooth operations, we have established the following policies and procedures:
1. Payment Policy:
- All payments must be made in full before any promotion or services will begin.
-If proper information is not received in order to effectively complete articles, lyric videos, etc. then your payment will be voided and will not be added or deducted from your next order. When you pay, you must send all necessary info requested by ToriTellemMusic within 30 days of the day that payment was recieved.
- Incremental payments may be allowed upon the permission of our owner, Dr. Victoria "Tori Tellem" Hoffman. However, this allowance is subject to change at any time at her discretion.
-All payments and sales are final and non-refundable.
-No refunds will be issued unless deemed necessary by ToriTellemMusic.
2. Order Placement:
- Orders must be placed either through our official website (toritellem.com), or via the direct Square Pay Portal you receive.
- We will no longer accept orders through messenger or any other messaging apps due to concerns regarding unprofessionalism and to streamline our communication channels.
-You must email us all details for your article and other expectations to ensure an accurate order is being placed.
-Spotify, YouTube, TikTok, and other promotions may take anywhere between 5-7 business days to accumulate results as we offer ORGANIC promotion and do not use bots to appease our clientele. We believe in doing all things in integrity.
-When submitting music for promotion, lyric videos, articles, etc. Your lyrics or content cannot contain any explicit, vulgar, or inappropriate language as we do not promote this type of music. All genres are welcome, however, all lyrics must be family-friendly.
-We will use our templates and images for all lyric videos. If we see fit, we may add one image of your choice (i.e. album cover, single cover, etc.), however, due to previous experiences, it is best that we use a befitting template from our own catalog to best fit your song(s) when creating the lyric video(s).
3. Client Satisfaction:
- While we strive to satisfy all of our clients, customers, business partners, and members, we understand that it may not always be possible to meet everyone's expectations.
- We are dedicated to addressing any concerns or issues promptly and aim to exceed expectations wherever possible.
By adhering to these policies and procedures, we aim to maintain transparency, professionalism, and the highest quality of service at Toritellem Music. Should you have any questions or require further clarification regarding our policies, please do not hesitate to contact us.